Improved On-line Benefit Information Now Available!

A&I Benefit Plan Administrators, Inc., and your health plan are pleased to announce a new and improved on-line health plan information portal. This comprehensive, user-friendly portal allows participants to view eligibility, claims history, deductibles met, electronic EOB's, as well as update account profiles, request a new ID card and print a temporary ID card.

This new site will provide you with the same information you’re used to, but through a new interface and with additional features we’re sure you’ll like.

Follow the instructions for first time users below in order to begin the account application process.

Link to On-line Trust Dental Claim Status:
On-Line Claim Status  
  Regence PPO On-line Medical Claim Status: Please visit the Regence Website:
  Kaiser On-line Medical Health Information: Please visit the Kaiser Website:

**Requires Internet Explorer 5.5 or Higher**

Getting Started - Trust Plan Dental Claim Status Only
First Time Users
  First Time Users
  To access your information follow these simple steps:
    1. Click on On-line Claim Status Link
    2. Click on First Time User?
    3. Click Employee/Insured within the pull down

You will come to a screen where you will be asked to enter the following required personal information for automated account setup:

  • Member First Name
  • Member Last Name
  • Date of birth (example: 01/01/1940)
  • Social Security Number

When registering, if you are a member of more than one group you will need to know your 12 digit alternate ID number. If the system prompts you to enter your 12 digit alternate ID number please refer to your ID Card.

You would want to enter a 12 digit alternate ID number by using the numbers on your card in addition to adding zero's.

EXAMPLE: ID number off of card: 1234567

This is how you would enter the 12 digit alternate ID number into the registration screen: 012340056700

First five digits of Alternate ID: Zero precedes first four digits of ID number: 01234

Digits six through ten of Alternate ID are: 00567

Digits eleven through twelve: Example for Employee = 00 (00-Employee, 01-Spouse, 02-Dependent1)

Alternate ID: 012340056700

The verification process is done at the time of registration. When registration has been completed, you will get a message at the end of registration stating your account has been successfully created. You can access your account by logging in using your user id and password you've created. If you have questions on registration, or need assistance, please contact A&I at 503-224-0048, ext 1679 or 800-547-4457, ext. 1678 for assistance.